What formats of raw footage do you accept?

We accept all major video formats, including MP4, MOV, AVI, and more.

Can I provide my own stock footage, music, or other assets for the edit?

Yes, you’re welcome to supply any assets you’d like included in the edit.

How will you ensure that my brand’s guidelines are followed in the edit?

Share your brand guidelines with us, and our team will ensure they’re followed consistently (For monthly subscription plan only).

What quality control measures do you take to ensure a polished final video?

Our team conducts a multi-step review to verify quality before final delivery.

What is the best way to give you instructions and feedback on my edit?

Written instructions with timestamp references are ideal for clarity.

Can I repurpose my edited footage for different platforms?

Yes, we can deliver platform-specific versions (e.g., YouTube, Instagram) as needed.

How is your team qualified or experienced in post-production editing?

Our team includes certified, experienced editors skilled in a range of editing software.

If I cancel my subscription, do I keep access to previous projects?

Yes, you retain access to previous projects. We recommend downloading them for safekeeping.

Can I schedule a consultation before deciding on a plan or project?

Absolutely. Contact us to schedule a consultation and discuss your needs in detail.

What is the process for requesting changes or revisions after the initial edit?

You’ll receive a preview, and any requested changes can be specified by timestamp for clarity.

Will you be using stock images and photos for my project? If specific footage or other assets are needed, will I need to provide them?

Yes, we use royalty-free stock images and photos for your project. If any specific footage or additional assets are required, you will need to provide them. We can assist in sourcing royalty-free assets or creating custom content as needed.

Can I download the final edited video in multiple resolutions?

Yes, you can request different resolutions as needed, such as 1080p or 4K.

How will you keep me updated on the progress of my project?

Our team provides regular updates via email or through your account dashboard.

Do you offer editing support for different languages?

Yes, we support multi-language content. Please provide any specific requirements.

What are the differences between the pay-per-project model and the monthly subscription?

• In the pay-per-project plan, you pay based on the length and complexity of each video.
• Monthly subscription plan uses credits; each type of edit requires a set number of credits, giving you flexibility on a flat to explore different types of edits.

How do I know which payment model is best for my business?

• If you have a one-time video project or occasional editing needs, the pay-per-project model is ideal.
• If you need regular video editing support, such as for social media content or frequent marketing materials, a monthly subscription might offer better value and convenience.

Are there any hidden fees ?

No, we believe in transparent pricing. All fees, including for extra services, are discussed and agreed upon before starting any project, whether for a one-time project or a monthly subscription.

What happens if I need more video edits than my monthly subscription includes?

If you exceed your allocated video edits in a monthly subscription, additional edits will be charged at the pay-per-project rate. You can also purchase more credits for more edits.

What is the typical turnaround time for a video edit?

Turnaround time varies by complexity but typically ranges from 24 hours for simple edits to several days for complex projects.

Can I request revisions on my edits? If so, how many are allowed?

Yes, we allow up to two rounds of revisions to ensure you’re happy with the result.

How do I send my raw footage and other project files to you?

You can upload files to a cloud platform like Google Drive or Dropbox and share the link with us.

What types of payment methods do you accept?

We accept all major credit/debit cards, bank transfers, and UPI payments.

What happens if I’m not satisfied with the final edit?

We offer two rounds of revisions to address any feedback. If you’re still unsatisfied, please reach out, and we’ll work to find a solution

How do you handle confidentiality and protect my footage and personal data?

Your data and footage are stored securely, and only authorized team members access them. We’re committed to confidentiality.

Do you offer a free trial or a sample edit to try your service?

Each month, you receive 1000 credits. Each type of edit, such as basic cuts, motion graphics, or VFX, requires a specific number of credits. So you can choose according to your requirement.

How do the credits work in the subscription plan?

Yes, we offer a one-minute free trial or sample edit for new clients to test our quality before committing but there will be a watermark for sample edit.

Can I increase the number of credits in my plan based on my needs?

Yes, On monthly subscription you need to get minimum 1000 credits, If you are not sufficient with those credits, you can upgrade your subscription package at the end of the billing cycle to adjust the number of credits based on your requirements.

What happens if I use up all my credits before the month ends?

You can purchase additional  credits. This option gives you flexibility without waiting for the new month’s allocation.

Do unused credits roll over to the next month?

Unfortunately, unused credits do not roll over. They reset each month with your subscription renewal.

How do I keep track of my remaining credits for the month?

Your account dashboard displays your current credit balance and the usage history for each project.

Is there a limit on how many projects I can start in a single month with my credits?

There’s no limit to the number of projects you can start, as long as you have enough credits to cover the editing needs. Once credits are exhausted, additional projects will require extra credit purchases.

Can I receive a refund if I’m not satisfied with the final edit?

We work closely with you to ensure satisfaction, but if the outcome does not meet agreed-upon standards, we can discuss partial refunds or additional revisions.

How do I know how long my video will take to edit and its associated cost?

After discussing the project, we’ll provide an estimated timeline and cost for your approval before starting.

Do I need to pay any deposit to start my project ?

Yes, for pay-per-project plans, we require a deposit upfront. This ensures your slot in our schedule and allows us to begin work immediately.

How will you calculate the cost if I need multiple types of editing in one video?

If you require multiple types of edits (e.g., basic cuts, motion graphics, and VFX), we’ll calculate the cost based on each type’s complexity and total length.

Can I get an estimate if I’m unsure about the length or scope of my project?

Absolutely. We offer free consultations to discuss your vision, provide a rough estimate, and help you plan based on your budget.

How quickly do I need to pay the remaining balance after final review?

Once you approve the final review, payment is due within 3 business days. We will deliver the files in your preferred format upon full payment